The answers to many commonly asked questions can be found in our Frequently Asked Questions (FAQs). If you do not find the answer to your question(s) or need other information, log on to your FRS Online account to discover self-service options available 24 hours a day. You may also contact us by telephone, email, fax, or U.S. mail as provided below.
When writing or emailing us, please include your full name, the last four digits of your social security number, and a contact phone number. Send your correspondence to the address below or to the email address for the section you wish to contact.
Please note: Under Florida law, email addresses are public records and may be released in response to a public records request. You may contact us by phone or in writing if you prefer not to release your email address.
Division Telephone numbers, Fax numbers and Email addresses
The following list provides you with a description of each section of the Division of Retirement and the corresponding telephone numbers, fax numbers and email addresses.
| Toll-Free | 844-377-1888 |
| Local | 850-907-6500 |
| Fax | 850-410-2010 |
| retirement@dms.fl.gov |
Employer (Retirement Coordinator) - Your retirement coordinator reporting user name was assigned by the Division of Retirement (division). If the retirement coordinator forgets the user name or password and needs assistance, call the Enrollment Section of the division
| Toll-Free | 850-488-6011 |
| Local | 850-907-6540 |
| enrollment@dms.fl.gov |
Insurance Deduction Providers – Employers and Third Party Administrators
| Toll-Free | 844-377-1888 |
| Local | 850-907-6500 |
| retirement@dms.fl.gov |
State University System Optional Retirement Program (SUSORP)/Senior Management Service Optional Annuity Program (SMSOAP) - Overseeing the SUSORP and the SMSOAP.
| Toll-Free | 877-378-7677 |
| Local | 850-778-4696 |
| Fax | 850-410-2030 |
| orpdata@dms.fl.gov |
Local Retirement Section - Monitoring Florida's local public retirement systems for compliance with Part VII of Chapter 112 of the Florida Statutes.
| Toll-Free | 877-738-5622 |
| Local | 850-488-2784 |
| Fax | 850-921-2161 |
| local_ret@dms.fl.gov |
Municipal Police Officers' and Firefighters' Retirement Trust Funds Office - Overseeing local police and fire pension funds in Florida that participate under Chapters 175 and 185 of the Florida Statutes.
| Toll-Free | 877-738-6737 |
| Local | 850-922-0667 |
| Fax | 850-921-2161 |
| mpf@dms.fl.gov |
If you have a hearing or speech impairment, you may call the Division of Retirement via T.D.D. through the Florida Relay System at 800-955-8771.
Mailing Address:
Division of Retirement
PO BOX 9000
Tallahassee, FL 32315-9000
Physical Address:
Division of Retirement
3189 S. Blair Stone Rd.
Tallahassee, FL 32301-6812